Susan Hennock

Susan is a degree-qualified Registered General Nurse. She trained through traditional ward studentship and gained a BSc in Nursing Studies which covered such diverse topics as Ethics, Application of Research to Nursing Practice and Care of the Dying Patient inter alia. She also holds certification in the fields of Nursing Management, Advanced Clinical Practice and Nurse Development which she augmented with a Diploma of Mental Health and Psychiatry in 2005.

Susan has extensive post-qualification experience as a senior manager in managed care, within general hospital, hospice, nursing home and forensic settings and firmly believes in the empowering of her patients. She has a number of years’ experience as a Nurse Consultant offering full screening and assessment facilities together with personally tailored regimens to address health and compliance issues identified through patient assessment and screening. As part of her screening and assessment activities, Susan has used telehealth patient monitoring systems.

As a Clinical Nurse Manager/Senior Nurse for the Department of Justice, Susan was personally involved in transition of her service from public sector management to the private sector. This process following contract award was not without challenges as

• staff were unhappy about transfer to the private sector;
• externalisation threatened to disrupt the important relationship between Prison Management and healthcare professionals;
• the service specification failed to capture the true role and responsibility of the primary healthcare service within the 2 Prisons and 1 Immigration Removal Centre within the contract;
• each site operated to different protocols and only two of the sites had previously worked with shared staffing;
• the incoming private provider had a poor understanding of the service they had tendered to provide and had tendered low.

Susan provided leadership to her staff to take them through the cultural changes associated with the move onto the private sector and worked to maintain important lines of communication between Prison Management and healthcare provision. She reviewed and updated the quality management systems in place for the two sites providing primary care and supported her colleagues in the review, update and audit of the third site, which provided both Primary and hospital care.

Susan was responsible for introducing the “traffic light” system of assessment which was subsequently taken up across almost the whole of the sector. This simple assessment and categorisation system provided clarity to clinical responders at the point of mobilisation and saved time in circumstances where emergency response times were critical.

Susan is a published author in the prestigious Postgraduate Medical Journal with the paper ‘Dehydration in the Terminally Ill - Iatrogenic Insult or Natural process’ in 1997 (with CM Byatt).

Susan is able to provide support, preparation and guidance to organisations and individuals seeking overall analysis of care needs and cost factors to optimise staffing and in helping individuals to maintain their independence at home with identified and implemented supporting facilities. Susan also offers reviews, project management, strategic planning, curriculum development, training and quality management support as required. Susan is a motivated, energetic and empathetic consultant.

John Hennock

John is an experienced practitioner in the Technology Enabled Care sector (social alarms, telecare, and telehealth) and has worked in the sector for over 20 years.

John was Executive Director of the Association of Social Alarms Providers (now the Telecare Services Association – TSA) between 1998 and 2003. He wrote the ASAP Code of Practice for alarm services, along with published good practice guidance and introduced the independent audit scheme.

John founded HPS Consulting Limited with two colleagues and ran this consultancy business from 2005 through to 2014 when he purchased the Wealden and Eastbourne Lifeline business. John brought his customers from John Hennock Associates into HPS Consulting and grew the size, scope and reputation of the consultancy business by providing services on a UK, EU and International basis, including:

• Service reviews
• Advice on policy, procedure and acceptable practice
• Development of quality management systems
• Preparation for audit
• Marketing and sales strategies and plans
• Technical review of telecare equipment
• Tender and procurement support
• TUPE risk analysis and support, especially in the context of public sector pension obligations
• Market research and analysis
• Analysis of business and service delivery models at a National level and in the context of individual businesses
• Support for investment and acquisition strategies

John was a member of the management team that developed Wealden and Eastbourne Lifeline from a small local telecare services provider with 19,000 connections to a national managed telecare services provider with 80,000+ connections, c. 30,000 direct customers and a team of 40+ telecare engineers and emergency responders across England. He served as Commercial Director and subsequently Operations Director within the business until he retired in September 2017. The business was sold to Doro for c. £11 million.

John is an acknowledged expert on both technology and business process within the sector and sits on Standards committees within the British Standards Institute (BSI) for Social Alarms and Alarm Receiving Centres and has provided input into standards developed by other committees within BSI including that on lone worker alarms. He is the UK-appointed Expert on the Committees within Cenelec (European electro-technical standards body) and IEC (International electro-technical standards body) responsible for developing technical standards for social alarm systems and is the UK Expert to the CEN Technical Committee responsible for developing chain of service standards for the social care alarm services.

John has a background in economic and community development and has been a regular speaker on sheltered housing and social care policy as well as serving on a number of government initiatives supporting policy development in care including the Department external advisory panels for “Supporting People”, “Integrated Community Equipment Services” and the “Preventative Technology Grant”. He has worked in the local government, charitable, voluntary and commercial sectors at operational, managerial and trustee/director level.

John has written the following publications:

BS EN 50134‑3:2012 Expert Commentary, British Standards Institute

BS EN 50134‑7:2017 Expert Commentary, British Standards Institute

Social Alarm and Telecare Association - a series of good practice guides to procurement law, 2004

“The role of telecare”, Hennock and Hollywood, Working for Older People, September 2003 (vol. 7, Issue 3), Pavilion Publishing